The following weblog was originally posted on DieselDragon’s Website, and has been restored from backup. My apologies for any bad formatting, code errors or broken links that may exist as a result of conversion to this weblog. ๐
About a week ago I was window shopping in my local branch of Currys looking for a new stereo system as my current one is starting to show its age in many respects, and whilst there happened to notice that several models of Netbook (Shrunk-down laptops designed mainly for Internet browsing) have come down in price recently, whilst at the same time the average machine specification has increased. Having wanted a laptop-style system for remote operations, web browsing and watching movies on long journeys for some time now, I decided to look into the various systems available and for what prices they may be had.
After a couple of days spent visiting various product websites and local stores, I’d managed to boil my options down to the following two choices, with superior specifications highlighted in italics:
Make/Model: | Asus Eee-PC 900 | Acer Aspire One |
---|---|---|
Processor: | Intel Celeron – 800MHz | Intel Atom N270 – 1.6GHz |
Memory: | 1024Mb (1Gb) | 512Mb |
Storage: | 12Gb (4Gb + 8Gb) solid-state HDD | 8Gb solid-state HDD |
OS choices: | Linux or MS Windows XP | Aspire Linux only |
Camera: | 1.3 Megapixels (1536×1180 pixel SVGA) | 0.3 Megapixels (640×480 pixel VGA) |
Battery: | 5.20 Ah (3.00 hrs) | 2.60 Ah (3.00 hrs) upgradable to 6.60 Ah |
BIOS: | Standard AT/x86-compatable | Standard AT/x86-compatable |
Other: | Linux edition with 16Gb HDD insted of 8Gb. | 1x SD slot mappable to /dev/hdb, 1x combi card slot. |
Best price: | ยฃ189.99 | ยฃ179.00 |
In an attempt to reach a final decision as to which of the above to purchase, I visited my local branch of PC World yesterday to have a look at both machines in detail and see which of the two I preferred. Eventually, I decided to plump for the Eee-PC 900 as – Although it costs about a tenner more and has half the CPU speed of the Aspire One – The greater quantities of RAM and on-board storage in the former, plus the fact that it comes with an end-user licence for Windows XP meant that I was happy to pay an extra ยฃ10,- and sacrifice 800MHz clock-speed in exchange…Especially as the reduction in battery life would preclude using such a device for processor intensive applications anyway!
After making my decision, I asked an assistant to check the store’s stock levels on an in-store terminal to see whether or not stock was available. A quick look-up revealed that not only was the Eee-PC 900 in stock, but they actually had six units in store and it was unlikely that they would be sold out for at least another four days. As I was staying with a friend in the locality that night, and didn’t want to bother him with all the clutter of my unpacking and setting up such a system in his flat (As I’m always quite impatient to start playing with new “toys” like that! ๐ I decided to leave off purchasing the system until I was on the way home later today.
In any case, I returned to my local branch of PC World earlier this evening to finally purchase my new system, and upon finding no units left out on the shop floor for customer selection, I asked an assistant to retrieve one from the stockroom – Returning to the terminal and repeating the inventory search that I and the previous PC World assistant had done yesterday to verify that units were still in stock. According to the stores stock database, there had been no change in stock levels whatsoever.
After a good fifteen or so minutes of waiting around, the assistant returned with an Eee-PC 900 box. However, the security seal had been broken and it was evident to me that it had been handled by someone since it’s arrival in store. I decided to check the contents anyway to see if it was complete, and a brief inspection revealed that not only was the unit in question pre-owned (Easily, going on the layer of dust on the screen!) but it was also the Linux version of the Eee-PC. As I require a system with a Microsoft end-user licence (For legality reasons) as I intend to install Windows XP Professional as my operating system, I asked the assistant to return the unit in question and obtain a Windows one insted.
Unfortunateley – After I was kept waiting around for another ten minutes – The assistant came out empty-handed and told me that she couldn’t find any of the other units anywhere in the stock room. I then spoke to another member of staff who duly passed me on to the duty manager, who double-checked the stockroom and secure areas to no avail. ๐ฆ
Another short discussion with the manager suggested that the six systems listed as in stock had probabally been entered into the store’s system prematurely, and – Though they might actually be somewhere in store – They would probabally be located inside sealed cages that couldn’t be accessed at that time due to PC World’s stock handling rules. As I had already set this evening aside for installing and configuring the machine to my liking and didn’t want to endure any delays, I said to the manager that I would be happy to purchase the Linux system that I had first seen – If a discount of some description could be applied in light of the fact that the machine was not only pre-owned, but purchasing the Linux version would also mean I’d have to purchase a seperate Windows end-user licence from Microsoft at additional cost.
Another wait ensued as the manager disappeared to “go and get it”, and after some time of waiting around I began to wonder how on Earth it could take anyone – Let alone a manager who should know the stockroom blindfold – So long to retrieve a computer that only 45 minutes ago had been bought out to me by another member of staff.
Thirty-odd minutes later the manager reappeared empty-handed with some rather infuriating news; The unit that I had previously seen was in a rather atrocious state (It looked cosmetically OK to me when I saw it, although I’d failed to notice that the PSU was missing from the box!) and he would not be able to sell it to anyone in it’s current condition.
As a result of this, he asked me to return tomorrow – By which time he would have been able to get someone to look into the stock situation and ensure that stock would be entered correctly, and placed exactly where it should be placed.
By this time I had easily been inside PC World for an hour and a half plus, it was 18:30 hours (If not later) and the last regular bus home had already departed, so – After a whole 90 minutes of waiting around, checking stock levels, making enquiries, and waiting around some more – I found myself having to walk the several miles home, without even the computer that I had originally gone there to purchase to show for it! ๐ฆ
Now first of all I am very greatful to the staff who tried to help me earlier this evening, and I’m not holding any form of blame towards them as they were doing their jobs well and it definitely wasn’t their fault that I’d become the unfortunate victim of an stock-taking error…However I am now understandably vexed at PC World – As a company – For having wasted over an hour of my time this evening, to say nothing of causing me a several mile walk home as a result of the matter causing me to miss the last bus! ๐ฆ
One would imagine that any business like PC World – That deals with computers and associated products on a daily basis – Would have an accurate and up-to-date stock management system that wouldn’t cause problems like this to arise. Yet after encountering this problem today, I am starting to question the competancy of PC World when it comes to quality of stock accounting and supply…After all, if a “computer superstore” can’t keep a simple stock database accurate and in check, one does have to ask whether or not they should be in the computer business in the first place!
Oh well…Tomorrow I shall be going back there to see if they’ve managed to find something that should’ve been available for me to collect earlier today. After the inconvenience of the walk and the extra 24 hour wait that I’ve been forced to endure (Especially as I’ll now lose several hours of my weekend setting the thing up properly!) they’d be well advised to offer me a suitable discount on the product – Or sell me the Linux version and throw in a free OEM copy of XP Professional insted. One of the main reasons for visiting yesterday was to check stock levels in advance of purchase, so that if the product that I wanted had been out of stock that night I could’ve placed an order for delivery and collection today…And personally I don’t see why I should have to lose out time/moneywise simply because someone made a data entry c0ck-up!
Finally…I see that – True to form – This weblog has run to a truly Mammoth 11.5Kb in size (It was supposed to be 2Kb max, damnit!) so I’m going to shut-up before I find something else to make a six-page rant over. If anyone knows any ways that I can get my thoughts down to more managable proportions (I.E: Half a page, or about 1Kb in size) to stop boring literally everyone to Death and make my weblogs more readable, then please let me know. My e-mail address can be found in the source-code of this page. ๐
Update – 28th November 2008CE at 21:15:
OK…So today I went back to PC World to try and pick up the netbook that I was told would have been either found (Or sourced from another store for collection today) only to find that not only had no unit been sourced for my collection, but worse still they have tried to cover their tracks by clearing the six pristine units from the stock database that I mentioned above. In any case, I wasted a whole two hours of my time trying to investigate possible solutions to the problem…But at the timne of updating this weblog today, I’ve still got no new netbook and I’m understandably becoming more and more p***ed off with the whole damn thing. ๐ฆ
Since yesterday another Eee-PC 900 (Linux) netbook has surfaced which is in pristine condition…But although it’ll be fine at the technical level, I have to say that pink really isn’t my colour! In any case, it turns out that they have the gall to charge GBP 40,- more for the Linux version as well. Even though it has 8Gb of storage more than the Windows version that I’m after, the extra 8Gb of storage is supposed to offset the lower cost of the Linux option as it doesn’t come with a Windows OEM licence…And I’m 100% certain that Asus intended both versions of the system to retail at exactly the same price.
In short: This proves that PC World are trying to rip customers off left, right and centre by charging for extra storage that’s intended to offset the cost of the Windows Licence! >:-@
To be brutally honest, I can’t see how on earth PC World can get away with being so damn incompetant at stock management and accounting practices, and I can easily see myself just deciding to forget about the whole f***ing thing and just steal myself a laptop insted. At least that (And the resulting charge/court appearance for theft) would be quicker and easier for me to deal with! ๐ฆ
To to summerise: F*** you very much PC World…Not only for being so damn incompetant at supplying customers with what they need, but also for trying to unreasonably fleece us at every turn. If I do eventually buy this netbook that I’m after, I will be expecting a significant discount in light of the amount of my time that you’ve wasted, and the amount of hassle that I’ve had to endure in the process! :-@